Patients & visitors
We're ready to welcome you
Whether you're coming in for a clinic appointment, being admitted, or visiting someone you love — here's everything you need to know before you arrive.
Emergency & Trauma Centre
Our new Emergency Centre and Level 1 Trauma Unit treat life-threatening medical emergencies and major injuries around the clock. No referral letter is needed in an emergency.
Visiting hours
Plan your visit
Visiting times differ by ward, and the ward Sister-in-Charge may make special arrangements where needed. Children under 12 may visit only in special circumstances — please phone the ward first.
General wards
15:00 – 16:00 and 19:00 – 20:00 daily
Maximum 3 visitors per patient
Intensive care units
11:00 – 12:00, 15:00 – 16:00 and 19:00 – 20:00
Maximum 2 visitors per patient
Maternity
15:30 – 16:30 and 19:00 – 20:00
Partners, one companion and siblings over 2 years
Neonatal unit
Parents welcome any time until 21:00
24-hour access in serious cases
Psychiatry wards
By prior arrangement with the ward
Please phone ahead to confirm
Visiting arrangements can change — please confirm with the ward on 021 404 9111 before travelling
Referrals & admissions
How to become a patient
Groote Schuur is a tertiary referral hospital in the Western Cape public health system. Except in emergencies, patients are referred to our specialist clinics — here's how the journey works.
01
Start at your local clinic
Visit your nearest community health centre, day hospital or GP. Most conditions are treated right there — and they know when specialist care is needed.
02
Get a referral letter
If you need specialist care, your clinic or district hospital refers you to Groote Schuur with a letter and your medical details, and an appointment is arranged.
03
Attend your appointment
Bring your referral letter, ID and proof of income (fees are means-tested). Arrive early, and bring any medication you're currently taking.
Being admitted
What to bring with you
- Your South African ID, passport or birth certificate
- Your referral letter and appointment card
- Proof of income or pension card (fees are means-tested)
- All medication you are currently taking, in its packaging
- Toiletries, sleepwear and comfortable day clothes
- Reading material — and patience; we care for everyone who needs us
Please leave at home
Large sums of money, jewellery and other valuables. The hospital cannot take responsibility for personal belongings.
Getting here
Groote Schuur is on Main Road, Observatory — just off the N2 at Hospital Bend, and a short walk from Observatory station. MyCiTi and Golden Arrow buses and minibus taxis stop nearby. Paid parking is available on site.
Patient enquiries
Switchboard — 021 404 9111
Email — GSH.Enquiries@westerncape.gov.za